Refund &
Return Policy.

At Inlay Collective, we aim to provide accurate product information and a dependable shopping experience. This policy outlines the general process for requesting returns, refunds, replacements and order cancellations.

The conditions applicable to a particular purchase may depend on the product, its condition, any customization requested and applicable consumer protection laws.

Return eligibility depends on the conditions confirmed for your order. When a return is permitted, the following factors may be considered during review:

• The request is made within the applicable return window.
• The product meets the relevant condition requirements.
• Original accessories or components are included where required.
• Valid proof of purchase or an order reference is provided.
• The product is not subject to a disclosed return restriction.

These conditions do not limit any mandatory consumer rights available under applicable law.

Certain products may have special return conditions, particularly personalized, made-to-order or customized photo frames.

Any applicable exclusions should be clearly communicated before purchase. Restrictions on discretionary returns do not remove statutory remedies for defective, damaged or incorrectly supplied goods.

If you receive a damaged, defective or incorrect product, please contact our customer support team with your order information and a description of the issue.

Photographs of the item and packaging can help us assess the concern more efficiently. We will review the matter and explain the appropriate next steps, subject to applicable consumer rights.

To submit a return or refund enquiry, please follow these steps:

Where a physical return is required, the product may be inspected to assess its condition and the reason for the request.

Following the review, we will communicate the outcome and the next steps. Inspection procedures will not override remedies required under applicable law.

Where a refund is approved or legally required, the amount and payment method will be determined according to the applicable order conditions and legal requirements.

The time taken for funds to appear in your account may vary depending on the payment provider and banking processes. Any applicable processing timeline should be communicated when the refund is confirmed.

If you wish to cancel an order, please contact us as soon as possible and provide your order reference.

Cancellation availability may depend on whether the order has been processed, dispatched or customized. Our team will review the request and explain the applicable options.

Exchange availability may depend on the product type, stock availability and the reason for the request.

If an exchange is not available, we will explain any alternative resolution applicable to your purchase, including remedies required by law.

If a product needs to be sent back, our team will provide the relevant return instructions.

Responsibility for return shipping charges may depend on the reason for the return, the conditions communicated at purchase and applicable law. Please wait for return instructions before dispatching an item.